The question "what is it doing and why ?" is a pretty standard part of the BASIS person / teams day. It can be in the context of debugging a program or process, or trying to work out what configuration changes are required to make something work. An example of when thius gets escalated to BASIS is when the development or functional team have moved on, leaving someone who knows what to do but not why – usually a user (under pressure from their boss) who just wants to get the system doing what they've been told it should be doing….
However, your BASIS team (or person) has to be a jack of all trades, but also a working knowledge of Networking, Desktop PCs, the Operating System(s) and Databases(s) their SAP systems are running on and so on, as well as being able to answer SAP functional questions.
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Author: Martin
Source: sdn. sap. com
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